Policies

Coaching Disclaimer & Cancellation Policy

Before working together, it's important that you understand what coaching is, what it is not, and what to expect around scheduling and payments. If you have any questions about anything on this page, reach out before enrolling.

Coaching vs. Therapy Disclaimer

This is coaching. Not therapy.

Ebb & Flow Coaching and Consulting offers professional coaching services. Coaching is a forward-facing, collaborative process focused on self-awareness, goal clarity, communication, and personal growth. It is not therapy, counseling, psychotherapy, or any form of licensed mental health treatment.

Ebony Jade Robinson holds a Master of Arts in Psychology from Pepperdine University and is a Master Level Certified Professional Coach. Her academic and clinical background informs her coaching practice — it does not make coaching equivalent to therapy, and it does not establish a therapeutic or clinical relationship of any kind.

As your coach, Ebony will not diagnose, treat, or assess any mental health condition. She will not prescribe medication, provide crisis intervention, or offer clinical advice. What she will do is hold a structured, honest space for you to examine your patterns, name your needs, and build a life more aligned with who you are.

If clinical concerns arise during the course of any coaching engagement, Ebony reserves the right to recommend — or require — that you seek additional professional support. In some cases, she may determine that coaching is not the appropriate next step and will provide referrals accordingly. This is not a judgment. It is a protection for you.

By enrolling in any Ebb & Flow program, you acknowledge that you understand the distinction between coaching and therapy, and that you are entering into a coaching — not a clinical — relationship.

Cancellation & Refund Policy

Scheduling, cancellations & payments.

The following policies apply to all Ebb & Flow programs — Individual Intensive, The Reconnection, and the Inner Work Circle. Specific terms for each program are also outlined in your coaching agreement, which must be signed before your first session.

Session cancellations

Cancellations made with less than 24 hours' notice will be forfeited and cannot be rescheduled. Cancellations made with 24 or more hours' notice may be rescheduled once within the program window. Please communicate as early as possible — life happens, and I will always do my best to work with you.

Coach cancellations

In the rare event that Ebony needs to cancel or reschedule a session due to illness or emergency, she will provide as much notice as possible and will reschedule at no additional cost to the client.

Refund policy

All payments are non-refundable once enrollment is confirmed. If you are unable to complete the program, sessions already completed will be charged at the full per-session rate. Unused sessions will not be refunded but may be applied toward another program within 90 days, at Ebony's discretion. No exceptions will be made outside of this policy.

Payment plans

Payment plan installments are due on the agreed dates outlined in your enrollment email. If a payment is missed, access to session materials and scheduling may be paused until the balance is brought current. Ebony will always communicate directly before taking any action on a missed payment.

Inner Work Circle — group program

The Inner Work Circle is a group experience. Withdrawals affect the entire cohort. If you need to leave the program after it has begun, no refund will be issued. You may transfer your enrollment to the next available cohort within 6 months, subject to availability. Requests to transfer must be made before Week 4.

Questions

If you have any questions about these policies before enrolling, please reach out directly at to ebbandflowcoachconsult.com or via the contact page. I would rather answer your questions upfront than have any confusion after enrollment.

Ebb & Flow Coaching and Consulting · Ebony Jade Robinson, MA Psych ebbandflowcoachconsult.com